Every question,answered straight.
Cost, the build, search, ownership and what happens after launch: all 16 questions clients ask, with nothing hidden behind a call. If yours is not here, ask us and we will answer it just as straight.
How it works
It starts with a free first call. After that you pick one of three options. Strategy & Direction is the audit on its own, and the plan is yours to keep. Design & Build is the whole website, with that same audit already inside it. Ongoing Care is optional and starts once the site is live.
Every project is different. A one-page site for a barber and a six-service site for a clinic with three people signing off are not the same job, so we do not print a price list. Each of the three options is quoted on its own, and the audit works out what your site actually needs before any build price is set. The free first call will tell us both very quickly whether we are in the right range for each other.
Three things. How much there is to work through: one shop with three services is a smaller job than four towns with six. What the site has to do: a form that emails you is one job, a form that asks questions and files the answers in your CRM is another. And how far you want Ongoing Care to go, from hosting and the odd edit up to monthly SEO and conversion work. You get the build number in writing once the audit is done, before you say yes to anything.
We talk about your business, the website you have now, and what you need it to do better. Then we send you what that option covers and what it costs. You are not signed up to anything.
No. The audit is already inside Design & Build, so you never pay for it twice. Buying Strategy on its own is for when you want to know what is wrong before you spend money fixing it, or when you have a developer already and you only need the plan.
Strategy on its own takes 7 to 10 working days. Design & Build runs 6 to 8 weeks from start to live, and the audit happens inside that. We set the firm dates once the audit is done, and if we are waiting on your words, photos or logins, the dates move day for day.
Yes. A small job is still a job. We take the work on when the problem is worth solving, not when a business reaches some size. There is no minimum and no cut-down small-business package.
Design & Payment
Half to start. The other half after you sign off the test site, before it goes live.
You get two rounds of changes. If the second round still leaves you cold, stop before we build and take the deposit back. Tell us within 3 working days. The audit work stays paid for, and design drafts you did not approve are not yours to use.
For every full week we are late on something that is our job, you get 10% off that option, up to 30%. If we are waiting on you, the date moves day for day. If a service we rely on goes down, that one is on nobody, and we will tell you the same day.
Anything broken, or missed against what we agreed, we fix for free for 30 days. After that it is up to you whether you take Ongoing Care. It covers hosting, backups, monitoring, reports, the dashboard, the edits you ask for and direct help from us, and it can go further into monthly SEO and conversion work.
Support & Ownership
In Adelaide business hours we answer within 2 working hours. Anything urgent gets started the same day. Small edits are done within 2 working days, or we give you a firm date. Miss that without agreeing something else with you first, and you get 25% off your next monthly bill.
Month to month, and you can leave with 30 days' notice. We answer requests within 2 working hours and finish small edits within 2 working days.
Your domain and your accounts are in your name, so they stay with you. Once the 30 days are up and the bills are settled, we hand over the site and your data within 5 working days. Hosting and monitoring stop then.
No. Where you land in Google, how many people call you and how many of those buy depend on things nobody controls. What we will promise, in writing: what we build, when, what you pay, what happens if we run late, 30 days of free fixes, how fast we reply, and how you walk away.
An automatic check (opens in a new tab) of how your site loads on a phone, how it looks on a small screen, and whether Google can find it. It lands in your inbox in a few minutes and costs nothing. The real audit, the one that also covers your Google Business Profile and your competitors, is Strategy & Direction, and you can buy that on its own.
Tell us what the website needs to change for the business.
The form asks about your business, the site you have now and when you want it done. We read it before we speak, so the call can go straight to your problem and what to do about it.