Terms & Conditions

1. Services

We provide website and related digital services as agreed in your proposal, quote, invoice, or written agreement.

Our public plans are Get Found, Get Booked and Get Chosen. We focus on service business websites and ongoing website care. Custom projects, such as online stores, member and login areas, custom web apps, CRM and third-party integrations, and multi-location sites, do not fit a set plan and are scoped and quoted separately.

2. Booking a Call

Booking a call through our website is free and puts you under no obligation. It does not create a contract or engagement. A paid engagement begins only once we both agree on a plan or scope and confirm it in a proposal, quote, invoice, or written agreement, at which point the rest of these terms apply.

Any plan prices shown in our booking flow or elsewhere on our website, such as the starting prices for Get Found, Get Booked, and Get Chosen, are indicative starting points. Your final price is confirmed in a written quote once we understand your scope.

Our booking calendar and questions are provided through Cal.com. Use of that scheduling tool is also subject to Cal.com's own terms.

3. Quotes and Scope

Quotes are valid for 30 days unless otherwise stated.

The plan covers the website and the inclusions described in your agreement. Routine website care is included. Work outside our normal website care scope may be declined or handled only if agreed separately in writing.

We aim to launch your site within 14 days of receiving your content and the details we need. The delivery clock starts once you have handed those over, and it pauses any time we are waiting on you. If we miss the timeline through our own delay, your first month of website care is on us. Separately scoped work, such as custom projects, runs to its own agreed timeline.

4. Fees and Payment

Fees are in AUD.

• Website builds are paid 50% to start and 50% at launch, with the second half due once the site has launched and you have approved it
• The website care plan is optional and billed in advance
• You may pay the care plan monthly, or pay the year upfront and receive one month free
• The plan runs month to month with no minimum term or lock-in
• Late payment may result in service suspension

5. Client Responsibilities

You agree to provide timely feedback, approvals, and required content, and to ensure you have rights to materials supplied.

Delays in approvals or missing content may affect timelines.

6. Edits and Ongoing Scope

The care plan includes your plan's monthly update time: 1 hour on Get Found, 2 hours on Get Booked and 4 hours on Get Chosen, with a typical 48-hour turnaround.

Updates include routine website changes such as text changes, image swaps, testimonial updates, staff changes, service details, opening hours, contact details, and similar page-level edits.

Before launch, design revisions are unlimited on Get Chosen and custom projects, and run to two rounds on Get Found and Get Booked, with extra rounds billed at our hourly rate. Revisions cover the look, layout and feel of what was briefed. New pages, new features or a change of direction are quoted separately. Once your site has launched, ongoing changes run through your monthly update time.

7. Intellectual Property and Ownership

You retain ownership of your domain name, logo, brand assets, photos, written content, Google accounts, reviews, customer data, and email accounts.

Unless otherwise agreed in writing, the website build, hosting setup, chatbot setup, monitoring, and other managed-service deliverables remain part of our ongoing service while the plan is active.

If you choose not to take the care plan, we provide the full site files at launch so you can host and manage the site yourself. If you cancel the care plan later, we hand over the full site files at the end of the notice period at no charge. Handover begins once all outstanding fees are paid in full.

8. Third-Party Services

Your website may rely on external providers and platforms. We are not responsible for third-party outages, policy changes, or pricing changes outside our control.

9. Cancellation and Suspension

• The care plan is optional and has no minimum term or lock-in
• You may cancel the care plan at any time with 30 days written notice
• When a managed service ends, hosting, monitoring, chatbot service, and related managed tools may be removed or disabled at the end of the notice period unless otherwise agreed in writing
• On cancellation you receive the full site files; migration timing depends on outstanding fees being paid and access cooperation from both parties
• We may suspend services for non-payment or unlawful use

10. Liability

We provide services with due care and skill. To the extent permitted by law, our liability is limited to fees paid for the affected service.

Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.

11. Governing Law

These terms are governed by the laws of South Australia, Australia. Disputes are subject to the courts of South Australia.

12. Contact

For questions about these terms, contact hello@ohma.com.au.