Terms & Conditions

1. The project

A standard project is delivered through three separately approved and invoiced phases:

• Strategy & Direction
• Design & Build
• Launch & Ongoing Care

Strategy & Direction is paid independently and remains with the client. There is no obligation to proceed into Design & Build or Ongoing Care.

Where an existing website is part of the project, Strategy includes a complete audit across its content, structure, user experience, enquiry paths, technical health, accessibility, performance and search setup. Strategy also includes a review of the wider Google presence, relevant competitors and market context, then defines the positioning, offer priorities, audience decisions, sitemap, content direction, measurement plan and build scope.

2. Enquiries, quotes and scope

Submitting a project enquiry or attending the free call does not create a contract. A project begins when both parties accept the written scope and payment terms.

Ohma does not publish fixed prices. Each project is quoted on its own. The exact Design & Build scope, schedule and price are established after Strategy & Direction and set out in writing. Work outside an accepted scope requires written approval and may be quoted separately.

3. Payment

• Strategy & Direction may be purchased on its own and is invoiced before that work begins. Where Design & Build is purchased, the Strategy & Direction work is included in it and is not invoiced separately.
• Design & Build requires a 50% deposit before work begins.
• The final 50% of Design & Build is due only after the client approves the completed staging site and before launch.
• Launch is included in the Design & Build fee.
• Monthly billing for Ongoing Care begins at launch and is billed in advance.

All figures are in Australian dollars. The applicable tax treatment and invoice due date will be stated in the written quote or invoice. Overdue fees may pause work or managed services after reasonable notice.

4. Revisions and Design Direction Guarantee

Design & Build includes two design revision rounds within the accepted direction and scope. New pages, features or a material change of direction may require a revised scope.

If the client remains unconvinced after both included revision rounds, the client may stop before development and receive the Phase 2 deposit back. The client must exercise this Design Direction Guarantee in writing within 3 business days after delivery of the second revised design.

Strategy & Direction remains paid. Unapproved design drafts remain the property of Ohma Digital and are not licensed for use.

5. Schedule and delay credits

The binding project schedule is recorded after Strategy. If an Ohma-controlled milestone is late, the client receives a credit equal to 10% of the affected option fee for every full business week of delay, capped at 30% of that fee.

Missing client content, feedback, approvals or account access shifts affected milestones day for day. Third-party outages and events outside Ohma Digital's reasonable control are excluded from the schedule credit. Ohma Digital will notify the client promptly when an excluded event affects the schedule.

6. Staging approval and launch

Staging approval confirms that the site reflects the accepted scope and approved design direction, subject to the launch warranty below. Launch occurs within 3 business days after staging approval, final payment and receipt of the account access required to go live.

7. Launch warranty

For 30 days after launch, Ohma Digital will correct defects and departures from the approved scope without charge. The warranty does not cover new requirements, third-party changes, client changes, content supplied after approval or problems caused outside the delivered work.

This contractual warranty is additional to any rights or remedies that cannot lawfully be excluded, restricted or modified.

8. Ongoing Care

Ongoing Care includes hosting, monitoring, backups, analytics, dashboard access, routine edits, reporting, direct support and continuing enquiry-path improvements within the accepted scope.

A routine edit is a contained text, image or business-information change within the existing site and agreed service. A new page, feature, integration, campaign or material direction change is separately scoped.

9. Support service levels and credits

During published Adelaide business hours, Ohma Digital will:

• acknowledge support requests within 2 business hours;
• begin work on a critical issue the same business day; and
• complete a routine edit within 2 business days or provide a confirmed completion date.

If Ohma Digital misses the response or routine-edit commitment without an agreed extension, the client receives a credit equal to 25% of the next monthly invoice. The contractual credit is additional to any right or remedy that cannot lawfully be excluded. It does not apply to third-party outages, work outside scope or periods waiting on the client.

10. Client responsibilities

The client must provide accurate information, timely approvals, necessary access and materials they have the right to use. The client is responsible for final factual, professional, regulatory and legal approval of its content, claims and business practices.

11. Ownership and licence

The client's domain and client accounts remain in the client's name. The client retains its supplied brand assets, photos, content, customer data and account data.

Approved website deliverables transfer or are licensed as stated in the signed service agreement after the relevant fees are paid. Ohma Digital retains pre-existing tools, systems, know-how and reusable code that are not client-specific. Unapproved design drafts are not licensed.

12. Cancellation and clean exit

Ongoing Care is month to month and may be cancelled with 30 days' written notice. Managed services continue through the paid notice period unless suspended for non-payment or unlawful use.

After cancellation and settlement of outstanding fees, Ohma Digital will provide the agreed website and data export within 5 business days. Hosting, monitoring and other managed services end when the handover is complete or the paid period ends, whichever is recorded in the service agreement.

Private promotional agreements may have a stated fixed term. Those terms apply only when accepted in a separate written agreement and are not part of the standard public process.

13. Third-party services

Websites may depend on hosting providers, domain registrars, analytics platforms, booking tools, email services and other third parties. Ohma Digital is not responsible for third-party outages, policy changes, fees or failures outside its reasonable control, but will notify the client promptly when an issue affects the work or managed service.

14. No performance guarantee

Ohma Digital does not guarantee a search ranking, enquiry volume, revenue result, conversion rate, permanent uptime or a universal performance-test score. Case studies describe past work and do not promise the same result for another business.

15. Liability and Australian Consumer Law

Services are provided with due care and skill. To the extent permitted by law, liability for an affected service is limited to the fees paid for that service. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.

16. Governing law and contact

These terms are governed by the laws of South Australia and the Commonwealth of Australia. Questions about these terms can be sent to hello@ohma.com.au.