The work does not stop at launch.
Ongoing Care is optional, and it sits on top of a live site. We host it, watch it, back it up, make the changes you send us, report on what is actually happening, and keep working on the pages that lose people. How far it goes is up to you: hosting and the odd edit at one end, monthly conversion work and SEO at the other.
- Month to month with 30 days' notice
- Requests acknowledged within 2 business hours
- Routine edits done within 2 business days where they fit the scope
What this means for you.
One person responsible
You email the person who built the site. There is no ticket queue, no account manager relaying your question to someone else, and no waiting to find out who owns the problem.
A site that stays current
Prices, staff, services, hours and contact details get changed when they change, rather than sitting wrong on the internet for eight months because nobody knew how to edit them.
Reporting you can actually read
Monitoring, analytics and a plain-English monthly report show what people searched, what they clicked and what they did next. No dashboard homework, no vanity metrics.
A site that keeps getting better
Conversion work does not finish at launch. We watch where people hesitate, drop off or fail to find the next step, then fix it with evidence instead of redesigning on a hunch.
What's included.
Everything below is handled for you, set up properly from the start and looked after month to month.
- Managed hosting, SSL and uptime monitoring
- Daily backups and a route back if something breaks
- Routine edits to text, images, staff, services and business details
- Analytics, reporting and the Ohma Dashboard
- Direct support from Max during published Adelaide business hours
- Continuing conversion work on the enquiry path
- Your Google Business Profile kept current
- New location pages when the search data shows real demand
How it works.
Launch the approved build
We connect the agreed accounts and go live within 3 business days of approval, final payment and the access we need.
Look after it
Hosting, backups and monitoring start at launch, and so does monthly billing. Your requests come straight to us.
Keep improving it
Every month, what the analytics and your own enquiries show becomes the short list of things worth changing next.
Common questions.
- Is this just hosting?
- Hosting is in it, and it is the cheapest line on the list. The rest is monitoring, backups, the edits you ask for, the monthly report, direct support and the ongoing work that keeps more visitors turning into enquiries. If hosting really is all you want, the scope drops and so does the price.
- Is conversion work included, or is that separate?
- It is included. Conversion Rate Optimisation is listed as its own service because it also happens during the build, but after launch it lives here. Analytics and real visitor behaviour tell us where the enquiry path is losing people, and fixing that is part of what the monthly buys.
- Is there a minimum term?
- No. It is month to month and you can cancel with 30 days' written notice. You stay because it is worth staying, not because a contract says you have to.
- What counts as a routine edit?
- Text, images and business-information changes to pages that already exist. A new page, a new feature, a new integration or a change of direction is a separate quoted job, and we will tell you which one it is before doing anything.
- What happens if I leave?
- Your domain and client accounts are in your name and stay there. Once outstanding fees are settled, we hand over the agreed website and data export within 5 business days.